Policies & Procedures
100% Safe Online Shopping
If your billing and shipping address is different, we will need to speak with the card holder before the order is shipped.
We understand how important it is to you to know that your credit card and other personal information is safe and secure at all times. That's why we have instituted a wide range of safeguards to protect you. Precautions include using secure servers when personal information is communicated, strict privacy policies, and not storing your credit card data in a location where it can be accessed by the outside world.
If you have any concerns about our credit card and personal information policies, please feel free to give us a call and order directly at 1-727-685-3500.
Shipping
Free standard shipping applies to orders within the continental United States. If you will be shipping outside the US, please call us for a freight quote at 1-727-685-3500.
Our standard shipping method is FEDEX with heavy or bulky items being shipped through common carriers. Orders for in stock items placed by 2:00pm est Monday-Friday will be shipped the same day. Orders after 2:00pm Est. will be processed and shipped the next business day. Shipping charges vary by item weight and shipping distance, so we need to know your address before final charges are computed. We require an indirect signature for all items shipped.
If you provide us with an email address on your order, we will send you a shipping confirmation email with a tracking number as soon as your order has shipped. You will then be able to track your order through the shipper's website.
Sales Tax
7% sales tax is applied to Florida orders only.
Disclaimer
HTMoto is not liable for errors in product descriptions, pricing and photographic errors. If you note any errors on our site, please let us know at: dealer@hydroturf.com
Privacy
We value your privacy and do not sell or rent your email address. See our complete privacy policy.
International Customers
Most products sold by HTMoto can be purchased and shipped internationally. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. Some restrictions apply to certain items, such as hazardous materials, over-weight products, and the method of shipping. Please refer to the sections below for specific details on policies for shipping goods to Canadian and International addresses.
International Orders
All prices on site are in US Dollars. HTMoto gladly accepts international orders from most parts of the world. Product purchases can be made through our friendly and knowledgeable Customer Service Dept. at 1-727-685-3500.
Duties and Tax (GST, HST and PST as applicable)
Any and all duties, taxes, import fees, or other charges incurred beyond the cost of the United States Postal Service/Federal Express shipping fees are the responsibility of the customer.
Returns, Exchanges, & Refunds
When placing your international order, please verify that the product you are ordering is what you want. HTMoto does not accept any return merchandise on international orders.
The exception to this policy is if the merchandise you received was defective, damaged, or an error was made by HTMoto, in which case you can return the merchandise within 30 days of the original shipping date.